Modernizing Statewide Fire Prevention Operations

The challenge

For more than a decade, the Louisiana Office of State Fire Marshal relied on a highly customized legacy system that supported mission-critical statewide operations. Keeping it running took ongoing investment, and replacing it felt unrealistic.

• Costly custom updates just to keep the system running
• Mission-critical operations that could not tolerate downtime
• Specialized workflows built over more than ten years
• No modern platform designed for State Fire Marshal agencies
• Growing pressure to improve citizen services

The approach: designed together

Fireworks went on-site to see how the team actually works, then ran weekly workshops with every department. Every major workflow was prototyped and validated by users before development, with weekly demos until launch.

“Fireworks listened to our team, adapted quickly, and delivered a solution that reflects how we actually work.”Louisiana Office of State Fire Marshal

One connected platform

• Licensing: licenses, renewals, approvals, payments and compliance in one system
• Plan review: configurable workflows, collaborative reviews and automated routing
• Inspections: office or field, with mobile access and standardized forms
• Citizen portal: self-service applications, uploads, payments and status tracking
• Reporting and dashboards: real-time visibility into statewide operations

The results

In six months the agency replaced multiple disconnected systems with one modern platform. It streamlined operations, improved compliance, increased visibility into statewide activity, improved fee and fine collection, and created a better experience for staff and citizens.

Could your office be next?