Call Fireworks.
A first responder picks up.
A guided implementation from kickoff to go-live, then support from people who have worked the job. Tickets answered in about 20 seconds on average. And we still answer the phone.
We Answer the Phone
Call and talk to a real person, or submit a ticket and get a response in about 20 seconds on average.
Responders Helping Responders
Our support team includes Fire and EMS personnel who know your workflows because they've lived them.
Streamlined Implementation
A clear five-phase plan with migration, training, and testing handled alongside your team.
We still answer the phone.
When something breaks mid-shift, you need an answer fast, from someone who understands a run report, a NERIS deadline, and a crew waiting on the answer. That's who picks up at Fireworks.
"As we grow, we're not giving up customer service. Personal support isn't a startup phase for us. It's the product."
Your Implementation Journey
A structured plan that guides your department from kickoff to a confident launch. Our team handles the migration support, training, and project guidance so your people can keep running calls.
Project Kickoff
Month 1Data Migration
Months 1 to 2Virtual Training
Month 3Final Readiness Review
Month 4Go-Live
Month 4Ongoing Support
AlwaysKickoff & Planning
Project kickoff, stakeholder alignment, and implementation planning.
Data Migration & Configuration
Historical data import, system configuration, and validation.
Training & Readiness
Live virtual training, workflow review, and user preparation.
Final Review & Testing
Testing, validation, and launch readiness approval.
Go-Live & Support
Launch assistance, follow-up check-ins, and a hand-off to your customer rep and support team.
Typical timeline. Your project manager builds an exact schedule with your department at kickoff.
Your history comes with you.
Standard migrations often keep only the data NERIS requires, and the rest of your department's record gets left behind. Fireworks migrates your complete historical data, so your reporting record stays intact.
- Complete incident records, not just the required fields
- Validated with your team before training begins
- Your data stays yours, through the switch and after
Who does what, month by month
We do the heavy lifting. Here's exactly where your department plugs in, so there are no surprises and no scrambling before launch.
- Sign your agreement
- Join the kickoff and planning meeting
- Start sending historical records and system requirements
- Project guidance and a clear plan
- Data migration begins
- Finish sending records and requirements
- Review migration results and configuration
- Historical data migration
- System configuration
- Attend live Zoom training
- Start validating workflows and interfaces
- Live Zoom training
- Workflow and interface validation
- Finish validating workflows
- Complete the readiness review
- Readiness review
- Go-live preparation
- Go live
- Call anytime, a real person answers
- Go-live assistance and follow-up check-ins
- Your customer rep and support team
Real departments, real support.
"All-in-One Fire Software That's Backed by Real Support."
"A Game Changer. Merging Two Decades of Fire Data into One System."
"Fast Reporting. Real Support."
Learning doesn't stop at go-live.
Every customer gets Fireworks University, so new hires get up to speed, veterans pick up new features, and your whole department keeps getting more out of the platform.
On-Demand Training
Self-paced lessons your crews can take any time, on any shift.
Weekly Office Hours
Bring your questions to our team every week and get answers live.
First Access to Webinars
Customers hear it first: new features, NERIS updates, and best practices.
Implementation & support questions
Who answers when I call Fireworks support?
A real person on our support team. Our team includes people with Fire and EMS field experience, so you're talking with someone who understands your reports, your deadlines, and your crews.
How fast does support respond?
Our average ticket response time is about 20 seconds. If you would rather talk it through, call us and a real person answers the phone.
How long does implementation take?
A typical implementation runs about four months from kickoff to go-live across five phases: planning, data migration and configuration, training, final testing, and go-live. We'll build your exact schedule together at kickoff.
Do you migrate our historical data?
Yes. Historical data import, configuration, and validation are part of every implementation. You'll review the migration results with us before moving on to training.
How does training work?
Training is delivered through live, instructor-led Zoom sessions, along with a workflow review so your users are prepared before launch.
What is Fireworks University?
Fireworks University is our learning hub for customers. It includes on-demand training your crews can take any time, office hours every week with our team, and first access to new Fireworks webinars.
What happens after we go live?
After launch assistance and follow-up check-ins, your department moves to a customer rep and our customer service team, matched to the size of your department. You also get Fireworks University: on-demand training, weekly office hours, and first access to webinars. And when you need help, you call and a person answers.
Software with people behind it.
Talk to our team about your timeline. We'll walk you through the implementation plan and show you what support at Fireworks really looks like.
One Platform. Exceptional Customer Service.