TESTIMONIALS

HOW OUR EMS AND FIRE SERVICE CUSTOMERS
FEEL ABOUT WORKING WITH EPR

EPR CUSTOMERS SHARE THEIR EXPERIENCES:

Deputy Chief Joe Falcone

Cedar Hammock Fire Control District, Bradenton, FL

“We have been with EPR using FireWorks since the inception and have experienced wonderful customer service throughout our time together. We have watched the software grow to its current state and continue to provide feedback for future development. Currently, FireWorks is meeting all of our fire and rescue needs.”

Chief Mike Rampino

North River Fire District, Palmetto, FL

“In a day when customer service is not really at its best. FireWorks has stepped up their game. Most of our problems and/or issues are normally fixed within 5 minutes whether it is 1 o’clock in the morning or 8 o’clock in the morning. So North River can’t say enough about their responsiveness to any problems, or any fix or any improvement and I will highly recommend them to anybody that is looking for a solution for report writing, pre-planning and inspections.”

Fire Marshal Cheryl Edwards

Lakeland Fire Department, Lakeland, FL

“We have been using FireWorks for a couple of years now. We were first drawn to the analytics tool that is part of FireWorks. This tool puts up to date data at our finger tips. It allows me to drill down on the data and to create charts and even export the data or the charts.”

Administrative Officer Kim Luther

East Manatee Fire Department, Bradenton, FL

“We have been using FireWorks for several years and their customer service is out of this world. If you call or email them they get back to us right away. They let us know a time frame of when updates can be done.

They look at the end user to confirm that what they are putting into the system the end user is understanding.”

Assistant Chief Ryan Gibbons

Green Bay Metro Fire Department, Green Bay, WI

“We’ve had the privilege to work with EPR Systems and FireWorks for a period of time now. The two things that come to mind when I think about their company, is they’ve really given us the ability to get our data out and make informed decisions on our fire department and our goals and where we are going. The other thing is their customer support. I have never worked with a company before who has customer results to this level.”

Fire Chief Gary Styers

Clemmons Fire Department, Clemmons, NC

“The things that we’ve seen that work really well with FireWorks is first and foremost with every system that you look at, it’s their customer service. It’s just been a great relationship with the staff, where we’ve come across issues, whether it’s been reporting or software issues as we changed over, that were corrected really fast. When someone calls you will get an answer and when it comes to records management system for software and customer support, we’ve always been able to get that. We are really excited about how that system has worked out. It’s just been a great experience all the way around.”