At EPR FireWorks, we understand what it means to serve. For over two decades, we’ve worked side by side with fire departments and EMS agencies across the United States – not as a distant software vendor, but as a partner in your mission to protect lives and property. Our cloud-based Records Management System (RMS) wasn’t just built for the fire service – it was built by it. Designed by professionals who’ve spent time in the field, in the rig, and in the command center, EPR FireWorks is more than software. It’s a tool that empowers you to do your job better, faster, and smarter.
When you’re responsible for protecting your community, every second counts. You need a system that works as hard as you do – streamlining your reporting, helping your team stay compliant, and providing critical information at the moment it’s needed most. That’s what we’re here to do.
Software Built From Experience, For Real-World Operations
Our roots are in the fire service. That’s why every feature in EPR FireWorks reflects the real-life workflow of fire and EMS professionals. We’ve spent the last 25 years learning what works – and what doesn’t – when the pressure’s on. We’ve listened to fire chiefs, battalion officers, medical directors, inspectors, and frontline medics to design a platform that adapts to your needs, not the other way around.
EPR FireWorks combines incident reporting, pre-plans, inspections, scheduling, training, patient care documentation, and community engagement into one unified, cloud-based platform. Everything is built to integrate and communicate. That means fewer manual entries, less duplication of effort, and a smoother, more efficient operation overall.
Whether you’re running a rural volunteer department or a large metropolitan agency, our system scales with you. You can start with the essentials and expand into advanced modules when you’re ready – all backed by a team who knows your challenges and supports you every step of the way.
We Believe Service Should Extend Beyond the Call
Just like you, we take pride in being responsive, knowledgeable, and committed to the people we serve. That’s why our customer support is consistently recognized as one of the best in the industry. We don’t just answer questions – we build relationships. From onboarding to custom configuration to training new staff, we walk with you to ensure the platform works exactly the way you need it to.
You won’t wait days for help. You won’t be bounced from one department to another. When you contact us, you’re talking to someone who understands fire service operations and has the authority to get things done.
One of our longtime partners, Deputy Chief Joe Falcone of Cedar Hammock Fire Control District, summed it up this way: “We have been with EPR using FireWorks since the inception and have experienced wonderful customer service throughout our time together.”
That’s the standard we set – and the one we hold ourselves to every day.
Features That Fit the Way You Work
We’ve designed EPR FireWorks to be clear, powerful, and adaptable. Our software simplifies your most important processes without sacrificing control or depth.
Dynamic Reporting: Access over 3250 pre-built reports or create your own using our powerful Business Intelligence tool. Whether you’re preparing for an ISO audit, reviewing medical outcomes, or analyzing call volume trends, you’ll have the data you need at your fingertips.
Cloud-Based Access: Access your entire system from any device, in the field or at the station. No downloads, no separate mobile apps – just one login and full functionality. Real-time data updates mean your team is always on the same page.
Integrated Pre-Plans and Inspections: Keep critical tactical information up to date and accessible during emergency dispatch. Hydrant locations, Knox Box access, occupancy risks, and past violations are all linked into one view.
Compliance Support: We are officially NERIS V1 Compatible and continue to support departments as the national reporting standard transitions from NFIRS to NERIS. Our system helps ensure you remain compliant, accurate, and ready for future requirements.
Security and Integrity: Your data is your responsibility – and ours. We follow strict security protocols to ensure sensitive information is protected and accessible only to authorized personnel.
Solutions for the Whole Department
One of the biggest advantages of EPR FireWorks is that we offer more than just incident reporting. Our system supports the entire lifecycle of your operations with modules tailored for modern fire and EMS services.
StaffWorks: Simplify complex scheduling with real-time shift management, time tracking, and personnel availability tools. Whether you’re managing career staff or coordinating volunteers, scheduling becomes fast and transparent.
LMSWorks: Keep your crews certified and ready with built-in learning management tools. You can assign, track, and verify training across your organization – and even manage recertifications in-house.
MedicWorks ePCR: Make EMS documentation faster and more complete with an integrated ePCR module that aligns with NEMSIS standards and allows real-time patient care entry.
CommunityWorks: Improve public engagement with secure, two-way communication between your agency and the community. Business owners and residents can create property safety profiles that support better outcomes during emergency response.
Departments Nationwide Trust Us
We are proud to support departments of every size across the U.S., from city fire divisions to rural rescue squads. Every partnership we build reflects our long-term commitment to helping departments succeed through better tools, stronger data, and deeper collaboration.
Chief Mike Rampino of North River Fire District shared this: “In a day when customer service is not really at its best, FireWorks has stepped up their game… I will highly recommend them to anybody that is looking for a solution for report writing, pre-planning, and inspections.”
This kind of trust doesn’t happen overnight. It’s earned by showing up, listening, and delivering results again and again. That’s what we aim to do – with every client, every call, every day.
Why We Do What We Do
We know what’s at stake in your work. Your community counts on you to respond with speed, clarity, and professionalism – and you should expect the same from your software. At EPR FireWorks, we don’t just provide a platform. We provide peace of mind.
Everything we build is rooted in service. We want you to spend less time in front of a screen and more time focused on what matters: protecting your community, mentoring your team, and making every response safer and more effective.
That’s why departments choose us – and why we’re committed to helping public sector agencies across the U.S. operate with more confidence, efficiency, and support than ever before.
Ready to Get Started?
If your department is looking for software that’s built for the job, backed by a team who’s been there, and flexible enough to grow with your agency, we’d love to connect. Contact us today to schedule a personalized demo and see how EPR FireWorks can support your mission. Because when you serve others, you deserve tools that serve you.
