TheWorks Conference 2025
Save the Date!
April 21-23, 2025 | Concord, NC
Hands-On Training with FireWorks Experts!
Get exclusive access to one-on-one sessions with our support engineers.
Learn best practices, optimize workflows, and get answers to your toughest challenges.
Don’t miss this opportunity—secure your spot today!
Register Now
TheWorks Conference 2025
Unlock New Insights!
April 21-23, 2025 | Concord, NC
Harness Data for Smarter Decision-Making!
Discover how fire departments like yours use BI Admin, Custom Reports & ESRI Data to improve efficiency, track performance, and make informed decisions.
Be part of the future—register now!
Reserve Your Spot
TheWorks Conference 2025
Strengthen Your Community Impact.
April 21-23, 2025 | Concord, NC
Build Stronger Community Relationships!
Learn how to enhance public safety by leveraging CommunityWorks & county-wide management best practices to improve coordination and outreach.
Take action—join us at the conference!
Sign Up Today
Daylight Saving Time
Please note that Daylight Saving Time (DST) can disrupt medical devices and NFIRS/NEMSIS systems and cause incorrect times to be entered into reports.
Also, in accordance with NFIRSGram guidelines, if there is a change in the time of the Incident, we recommend recording times as if no time change had occurred, while noting actual times in the notes.
Please check the clock on devices used to fill out reports to avoid these issues.
TheWorks Conference 2025 – The Event You Can’t Afford to Miss! 🔥
🗓 April 21-23, 2025 | Concord, NC
🔥 Master the tools and skills that elevate your station! At TheWorks Conference 2025, you'll gain hands-on training and access to real-world case studies that show how departments like yours are thriving. Highlights include:

Personalized Training: Work one-on-one with EPR engineers to tailor FireWorks to your station’s needs.
Quick Actions and Advanced Scenarios: Optimize your workflows with tools like ePCR, MIH, and SAFES-Narcotics Management.
Success Stories: Learn from departments who’ve implemented FireWorks to revolutionize their operations.
Take advantage of this unique opportunity to learn and grow—register today!
Click here to register!
Big News from EPR Fireworks!
We’re excited to roll out our brand-new live training sessions, tailored to boost your expertise and help you get the most out of our products. Whether you’re a current customer or just getting started, these sessions are designed for you!
Daily Sessions Available:
Register and dive into our interactive training every day! Don’t Miss Out:
Secure your spot and explore all the features we offer by registering through our Knowledge Base.
Simply click here to sign up today!
Need software support? We’re here to help, always.
Try these tips if something is going wrong.
1. Don't forget to reboot your mobile device when switching shifts or hands.
2. Always keep a second browser installed in case one isn't working as expected.
If you are still having issues, reach out to our experts.
Contact Customer Support
The New NERIS Standard: How EPR is Preparing for a Smooth Transition
EPR Systems is dedicated to ensuring that our customers can utilize the full potential of NERIS without disruptions to their operations. Our team is actively working to provide the necessary training, support, and integration solutions for your department.
Read More
StaffWorks - Your Ultimate Scheduling and Communication Solution
Are you searching for new staffing software or running into issues with your current shift operations program? Try out a demo of StaffWorks, EPR’s new scheduling solution.
Learn More
EPR Is NEMSIS V3.5.0 Compliant
We are working with all states on the transition to NEMSIS V3.5.0. All ePCR clients will be hearing from the EPR team over the next several weeks.