At EPR Fireworks, we understand that transitioning to a new national emergency response system like NERIS (National Emergency Response Information System) is a major step for fire and EMS agencies. It’s not just a technical upgrade – it’s a foundational change in how your team collects, manages, and shares critical incident data.
We know the pressure you face to keep operations running smoothly during this shift. That’s why our commitment to you goes beyond providing an advanced, unified RMS platform — we offer comprehensive training and dedicated support designed to empower fire station managers and their teams throughout the entire NERIS transition.
Preparing Your Team with Tailored Training Programs
Moving to NERIS requires that everyone on your team, from incident commanders to administrative staff, is confident and capable using the new system. We’ve built our training programs with this in mind, offering a mix of online and on-site learning opportunities designed to fit the unique needs of each department.
Our online training modules are accessible anytime, anywhere — perfect for busy personnel who need flexible learning schedules. These interactive courses cover everything from the basics of NERIS data entry and reporting to advanced features within the EPR FireWorks RMS platform. The courses are designed to be clear and practical, minimizing jargon and focusing on real-world application, so your team can quickly grasp essential concepts and immediately apply them on the job.
For agencies that prefer hands-on learning, our on-site training sessions bring our experts directly to you. These sessions offer personalized guidance, allowing us to address your department’s specific workflows and challenges. Our trainers work closely with your team, helping them practice new processes in a controlled environment, so when it’s time to go live with NERIS, there are no surprises.
We believe that training is not a one-time event but an ongoing process. Therefore, we provide refresher courses and update training content regularly to reflect the latest NERIS developments and enhancements within our platform. This approach ensures your team remains proficient and confident well beyond the initial transition period.
Dedicated Technical Support to Keep You Operational
One of the biggest concerns for any fire or EMS manager is minimizing disruptions during system transitions. Our dedicated technical support team stands ready to help you overcome any challenges quickly and efficiently.
From the moment you start preparing for NERIS, through implementation and beyond, our support staff is available to provide timely assistance. Whether it’s troubleshooting a technical issue, clarifying system functions, or helping optimize your workflows within EPR FireWorks, our team understands the urgency and complexity of your work environment.
Our support approach is proactive as well as reactive. We monitor system performance closely and provide regular communications to alert you to important updates or potential issues before they impact your daily operations. This level of vigilance is critical in emergency services, where delays or inaccuracies can have serious consequences.
We also offer specialized support for data migration and integration, ensuring that the transition from NFIRS or other legacy systems to NERIS is seamless. This minimizes the risk of data loss or reporting errors, helping your agency maintain compliance and operational integrity during the changeover.
Keeping You Informed with Regular NERIS Updates
The landscape of emergency response reporting is evolving rapidly, and staying informed is essential for effective adoption. We provide regular updates on NERIS developments, regulatory changes, and best practices to keep your agency ahead of the curve.
Our team monitors national standards and industry trends closely and shares this information through newsletters, webinars, and personalized briefings. These communications help fire station managers understand how changes in NERIS affect their reporting obligations and operational procedures.
By integrating this knowledge with our platform enhancements, we ensure that your RMS is always aligned with the latest requirements. This continuous alignment reduces the administrative burden on your staff and gives you confidence that your agency remains compliant with federal and state reporting standards.
The Value of Partnership and Support for Managers
As fire station managers, you carry the responsibility of ensuring your team has the tools and knowledge needed to perform under pressure. The NERIS transition adds complexity to this role, but with EPR FireWorks by your side, you don’t have to face it alone.
Our training and support services are designed to give you peace of mind. We understand the unique demands of fire and EMS agencies, and we tailor our solutions accordingly. By investing in your team’s education and providing expert support, we help reduce the risk of operational interruptions and empower your personnel to embrace new workflows confidently.
The result is more than just successful compliance with NERIS — it’s a more resilient, efficient department capable of delivering better emergency response outcomes. When your team is confident in their tools and supported by experts who understand their mission, they can focus on what matters most: saving lives and protecting the community.
At EPR FireWorks, this partnership is the foundation of 10 years of service to the fire and EMS community. Our platform is just the start — our ongoing commitment to your success sets us apart.
If your agency is preparing for the NERIS transition or seeking a trusted partner to enhance your emergency response operations, reach out to us today. Together, we’ll ensure your team is ready, supported, and confident every step of the way.
